Definitions

• TenpinResults, TPR and "the System" all refer to the website operating as TenpinResults, including any subdomains of tenpinresults.com or tenpinresults.com.au
• "Federation" refers to the Sporting Organisation responsible for the governance of the sport of Tenpins which is licensing the use of this system as set out in the Entities section below
• Personal Data is any information regarding an individual that can be used to identify them personally, regardless of how the information enters the system
• Bowling Data, League Data, and Scores all refer to information about a bowlers participation in competition, and in itself is not considered "personal data". This may include game scores, pindication, team names, or other information regarding a participant
• Financial Transaction is when an individual provides payment information to the system for the purposes of paying for a service or product vended by the system

Legal Relationships and Entities

1. The TenpinResults platform and its associated software products are the sole property of TenpinResults LLC, incorporated in the State of Wyoming USA.
2. This site is operated under license by Tenpin Bowling Australia (the Federation) as a customer of TenpinResults LLC

Privacy

All Personal Data stored in the system is handled with due care, encrypted in transit, and tightly controlled within the system. TenpinResults LLC, as the system owner, is the custodian of all data within the system and in respecting your privacy we warrant that all reasonable steps have been, and will continue to be, taken to ensure no sensitive information is accessed by any unauthorised parties.

By participating in this system, individuals are authorising Tenpin Bowling Australia to own and control any data in accordance with their own Privacy Policy.

Credit Card transactions

Throughout the system are a number of places where a credit card transaction might occur, including but not limited to

• payment of sports registration fees to Tenpin Bowling Australia
• Payment of tournament fees and deposits
• Participating in related competitions or activities, such as "Brackets" or "League Jackpots"

By providing a credit card you are warranting that you are authorised to use the card for this purpose, and you are authorising a charge of the specified amount to be made immediately on the card. All places where such a transaction occurs will clearly illustrate any fees and provide a clear total amount, however TenpinResults, and the Federation are not responsible for additional bank fees or charges accrued such as currency conversion or international transaction charges. All amounts shown are in AUD (Australia Dollar) unless otherwise specified and will be charged in this currency. TenpinResults does not record credit card numbers in any way, and your information is passed securely to transaction merchants or banks as appropriate for processing.

Transaction Dispute Resolution

For all disputes where your bank statement shows TenpinResults as the biller, please write to support@tenpinresults.com, including the date and amount of the transaction as well as a brief description of why you believe this is in error. Some transactions are not processed via the TenpinResults payment gateway. If your statement does not show TenpinResults, you will need to refer to Tenpin Bowling Australia.

Refund Policy

Refunds on any goods sold via this system will only be considered when covered by law, for example if the item is not as advertised or fit for purpose.

Refunds on sports registration fees are subject to the terms and conditions specified by Tenpin Bowling Australia, please contact them directly in this instance.

Entry Fees and other related activity charges may be refunded as "Store Credit", where the full value may be transferred to another party or to a cost incurred within the system. Credits will only be considered where a request has been received prior to the scheduled start of the related entry or activity, and prior to any entry deadlines. Where an entry fee specifies a "non-refundable deposit", that amount will be deducted from the entry fee before issuing a credit. See the FAQ further down this page for more specific scenarios on when a credit or refund may be considered.

Gambling Policy

TenpinResults does not endorse nor promote gambling within the sporting environment. All purchases within the system are for a product, service, or game of skill where the bowlers ability is the critical factor to win or advance.

• Online Entries only secure a bowlers right to participate in a specific event. The bowlers ability to progress and succeed at the event is determined by their own skills and the format of the event.
• Brackets do contain an element of luck where the draw is randomly selected without the bowlers input, however the ability of the bowler to advance within the bracket is entirely dependant on their own game scores compared to their random opponent. This is no different to the practice of drawing random lane assignments during check in.

Refund FAQ

Due to the complexities around online entries and activities, this section will detail a few specific examples of fees and when you may and may not seek a refund. Scenario 1: the "no-show" at an event
You have paid $190 for an online entry to bowl in an event, and selected 9am Saturday as your starting squad. The entry fee includes a $50 non-refundable deposit. You sleep in and miss your squad. You are not entitled to any refund.

Scenario 2: the late cancellation
You have paid $190 for an online entry to bowl in an event, and selected 9am Saturday as your starting squad. The entry fee includes a $50 non-refundable deposit, and the event closes online entries at 3pm on Friday. You miss your plane and cannot get to the event so you request a refund before 3pm Friday. You are automatically entitled to a refund of $140. Depending on the circumstances you may also appeal to the tournament director for a refund of the deposit, which will be considered in exceptional circumstances on a case-by-case basis.

Scenario 3: changing squads
You have paid $190 for an online entry to bowl in an event, and selected 9am Saturday as your starting squad. The entry fee includes a $50 non-refundable deposit, and the event closes online entries at 3pm on Friday. You get invited out on Friday night and realising you might not be at your best, decide you'd prefer to start in the 1pm Saturday squad. Up until 3pm Friday you can change your online entry to any other squad which has space without penalty .

Scenario 4: switching out a bowler
You have paid $190 for an online entry to bowl in an event, and selected 9am Saturday as your starting squad. The entry fee includes a $50 non-refundable deposit. You decide your form is poor, and a friend wants your spot. Up until the online entries close, you may change the bowler without penalty (provided the rules of the tournament allow it).

Brackets, Activities, Jackpots, etc

Scenario 5: You bought into a bracket, but there's not enough participants
You paid $10 to participate in a Bracket, but there are too few others buying in. You will automatically receive a full credit when the bracket cannot start on schedule. You don't need to do anything.

Scenario 6: You bought into a League Jackpot and changed your mind
You paid $1 to participate in a Jackpot, but change your mind. You can cancel your entry for a full credit up to half an hour before the scheduled start of play.